European Telephony Numbering Space (ETNS)
designation of European Service Identities

Go to ECO main page Print current page Send e-mail to ECO Map of this site Browse Meeting Documents Info on use of web

 

1. The European Telecommunications Office Administrative Council, acting in its capacity as Administrator of the European Telephony Numbering Space as specified in the CEPT/ECTRA Decision of 2 December 1999 on European Telephony Numbering Space Conventions (ECTRA/DEC(99)04), and after having consulted the European Numbering Forum and other appropriate bodies, adopts this designation of European Service Identities for the European Telephony Numbering Space.

Part 1 – Preliminary

Revocation of Current Designation

2. The designation of European Service Identities for the European Telephony Numbering Space (ETNS) adopted on 28 November 2000 is revoked as of the date of commencement of this new designation.

Commencement

3. This designation of European Service Identities for the ETNS commences on 12 June 2001.

Part 2 – Common Arrangements for Numbers in the ETNS

Reservation and Allocation of Numbers

4. The reservation and allocation of numbers in the ETNS must be in accordance with the procedures specified in the European Telecommunications Office report, “Management, Routeing and Portability Aspects of the European Telephony Numbering Space”, as tabled in the XXVIth ECTRA Plenary in Sinaia on 24 and 25 June 1998.

Note 1: According to the rules laid down in CEPT/ECTRA Decision of 2 December 1999 on European Telephony Numbering Space Conventions (ECTRA/DEC(99)04) and in the report "Management, routing and Portability Aspects of the European Telephony Numbering Space", in the first three months after publication of a new European Service Identity designation, no applications for European Numbers associated with the new European Service Identity concerned may be accepted. In the subsequent two months, applications must be treated according to normal procedures, with the following exceptions:

(a) A selection procedure is used that is independent of the moment of receipt of the application, and the normal principle of "first come, first served" is not applied. A procedure is established for resolving coinciding applications at the end of the two-month period;

(b) No reservations or allocations may be made during this two-month period, although refusals may be notified;

(c) The planned date for activation of requested European Numbers may be more than the normal three months from the moment of application, but must not be more than three months from the end of the two-month period; and

(d) At the end of the two-month period, normal procedures following the principle of "first come, first served" apply.

Note 2: Applications for European Numbers are submitted through an ETNS administrative system relying on an Internet web interface.

5. Allocation of numbers in the ETNS is made without reference to a particular geographical location within any member state of the CEPT.

Portability of Numbers

6. All numbers in the ETNS are portable.

Note: This means that an end user assigned a number in the ETNS may change the service provider supplying service in connection with the number, subject to any periods of notice in the contract between the end user and the service provider.

Tariffs and Charges

7. The charge to an end user calling a number in the ETNS from a location within any member state of the CEPT must not exceed the charge for a domestic long distance call.

Note 1: The charge to an end user calling a number in the ETNS from a non-CEPT country may correspond to the usual rate for an international call to a European country.

Note 2: The party receiving a call to a number in the ETNS may be charged for termination of the call. Such a charge is a matter for commercial arrangement between the receiving party and its network operator. Such charges may be subject to requirements of general competition law or sector-specific regulation.

Note 3: End users assigned numbers in the ETNS may find it necessary to undertake advertising to make their clientele aware of the number, to overcome any reluctance in using an international access code to dial the number, and to indicate the cost of the call.


^
^

 Top

Part 3 – Designation of European Service Identity for Public Service Applications

What is a Public Service Application?

8. A Public Service Application is a service intended for use by the general public that is pan-European in nature, not-for-profit, and community-based.

9. Numbers commencing with the European Service Identity for Public Service Applications are known as Public Service Numbers.

Value of European Service Identity for Public Service Applications

10. The European Service Identity for Public Service Applications is ‘3883 1’.

11. Numbers that contain a ‘9’ immediately after European Service Identity ‘3883 1’ do not form part of the European Service Identity for Public Service Applications.

Note: This means that the ‘3883 1 9’ range is excluded from the European Service Identity for Public Service Applications. The purpose of this exclusion is to ensure that the proportion of numbers in the ETNS that are less than nine digits in length (following ‘3883’), comprising all Public Service Numbers and certain Customer Service Numbers, does not exceed ten percent of the total numbers available in the ETNS. This ten percent limit on the quantity of numbers that are shorter than nine digits is a requirement under ITU-T Recommendation E.164.3 ("Principles, Criteria & Procedures for the Assignment & Reclamation of E.164 Country Codes & Associated Identification Codes for Groups of Countries").

Length of Public Service Numbers

12. Exactly three digits must follow the European Service Identity for Public Service Applications.

Reservation and Allocation of Public Service Numbers

13. Public Service Numbers may only be reserved and allocated in units of a single number.

Note: This requirement means that Public Service Numbers may not be reserved or allocated in blocks.

End User Entitlement to Public Service Numbers

14. An end user assigned a Public Service Number may not receive a second such number.

Compliance with National Laws

15. Services supplied in connection with a Public Service Number must comply with domestic legislation, including competition and consumer protection law, in the countries in which the service is accessed and supplied.


^
^

 Top

Part 4 – Designation of European Service Identity for Customer Service Applications

What is a Customer Service Application?

16. A Customer Service Application is a service intended for use by customers of corporations and other organisations, including non-profit organisations.

Note: Customer Service Applications may include, but are not limited to, the following applications:

(a) Pre-sales and promotions, involving the provision by suppliers and dealers of information about future sales, technical information, availability and of products and services in European countries. This may direct customers to shops, information centres or web-based services;

(b) Sales, involving the direct sale of goods and services to individuals, companies and other organisations by either electronic or physical delivery;

(c) After-sales and customer care, involving the provision of support for customers after the purchase of goods or services. This could include technical support services, help-lines and maintenance;

(d) Dealer support, involving the provision of support for intermediaries such as dealers and stockists. This could include technical support services, help-lines and maintenance; and

(e) International and inter-governmental services, involving services similar to those described above that are provided by or on behalf of public sector organisations.

17. Numbers commencing with the European Service Identity for Customer Service Applications are known as Customer Service Numbers.

Value of European Service Identity for Customer Service Applications

18. The European Service Identity for Customer Service Applications is ‘3883 3’.

Length of Customer Service Numbers

19. Exactly eight digits must follow the European Service Identity for Customer Service Applications when the first such digit is ‘0’ or any of the digits between ‘2’ and ‘9’.

20. Exactly four digits must follow the European Service Identity for Customer Service Applications when the first such digit is ‘1’.

Reservation and Allocation of Customer Service Numbers

21. Customer Service Numbers may only be reserved and allocated in units of a single number.

Note: This requirement means that Customer Service Numbers may not be reserved or allocated in blocks.

22. Each application for reservation or allocation of a Customer Service Number must state the purpose for which the number will be used by the end user to which it will be assigned.

Compliance with National and European Union Laws

23. Services supplied in connection with a Customer Service Number must comply with domestic legislation, including competition and consumer protection law, in the countries in which the service is accessed and supplied.

24. Services supplied in connection with a Customer Service Application Number that is accessed or supplied within a country that is a member of the European Union must comply with the Treaty, the Distance Selling Directive, the E-Commerce Directive, and Data Protection Directives.


^
^

 Top

Part 5 – Designation of European Service Identity for Personal Numbering Services

What is a Personal Numbering Service?

25. A Personal Numbering Service is a service intended for use by individuals, either for private or for business purposes, that provides individuals with physical mobility within Europe and between fixed and mobile services.

Note: It is envisaged that individuals using a Personal Numbering Service can advise colleagues, clients, friends and others of a single number by which they can be reached.

26. Numbers commencing with the European Service Identity for Personal Numbering Services are known as Personal Numbers.

Value of European Service Identity for Personal Numbering Services

27. The European Service Identity for Personal Numbering Services is ‘3883 7’.

Length of Personal Numbers

28. Exactly nine digits must follow the European Service Identity for Personal Numbering Services.

Allocation of Personal Numbers

29. An entity applying for reservation or allocation of a Personal Number must be a service provider.


^
^

 Top

Part 6 – Designation of European Service Identity for Corporate Network Services

What is a Corporate Network Service?

30. A Corporate Network Service is a service intended for use by corporations and other organisations, including non-profit and governmental organisations, that allows these organisations to map their networks onto the ETNS.

Note: A network of an organisation that uses a Corporate Network Service may be a virtual private network.

31. To avoid doubt, a Corporate Network Service is not a Customer Service Application.

32. Numbers commencing with the European Service Identity for Corporate Network Services are known as Corporate Network Numbers.

Value of European Service Identity for Corporate Network Services

33. The European Service Identity for Corporate Network Services is ‘3883 5’.

Length of Corporate Network Numbers

34. Exactly nine digits must follow the European Service Identity for Corporate Network Services.

End User Entitlement to Corporate Network Numbers

35. An end user that is an individual may not be assigned a Corporate Network Number.

Reservation and Allocation of Corporate Network Numbers

36. Corporate Network Numbers may only be reserved and allocated in blocks.

Note: This requirement means that individual Corporate Network Numbers may not be reserved or allocated.

37. The size of the block allocated to a service provider must correspond to the size of the organisation on whose behalf an application for reservation or allocation is made.


^
^

 Top

Related Links

ETNS (home)

FAQ
ETNS code ‘3883’
Types of ETNS services
Obtaining ETNS Numbers
Portability of ETNS Numbers
Calling ETNS Numbers
ETNS conventions
Management of the ETNS
Information for networks

ETNS Registrar

ETNS Services Forum